Frequently Asked Questions
Everything you need to know about your shopping experience with thesupermade.
How long will it take for my order to arrive?
Standard shipping typically takes 5-10 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.
How can I track my package?
Once your order is shipped, you will receive an email with a tracking link. You can also track your order directly on our website using your order number and email address.
What should I do if I receive a damaged item?
We apologize for the inconvenience. Please contact our customer support team within 48 hours of delivery with photos of the damage, and we will arrange a replacement or refund immediately.